Quote Prices: Prices are good for 30 days from the date of quote.
Terms: Half-down is required at the time of order, with the remaining balance due before shipment. If you are a university or would like to request Net 30 terms, please contact our accounting department to apply.
Minnesota Sales Tax: Sales tax will be charged to any orders shipped to a Minnesota address. If your books are for resale or you qualify for nonprofit status, please complete and submit a Minnesota Form ST3 to document your exemption. Please note, that without a valid exemption form on file, we are required to charge sales tax.
Corrections: Any changes made after proofs are billed will incur an additional $80.00 per hour, with a $40.00 minimum. Please keep in mind that even if you’re simply adding a comma, we’re running your files through preflight and setting up for press again.
Specification changes: ANY changes to the specifications (page count, trim size, etc.) in your quote will change the cost.
Payment Methods: We accept Checks, ACH, American Express, Discover, Mastercard, and Visa.
Return policy: Due to the customized nature of book printing, all sales are final, and returns are not accepted. However, if you encounter any issues with your order, please contact us promptly. Should any part of your order be found defective or damaged as a result of our error, we will offer a reprint or provide a refund for the affected books.
Cancellation policy: The ability to cancel an order and receive a refund is dependent on which stage of production the order is in.
- Pre-Production Cancellation: If an order is canceled before any work has commenced, a full refund will be issued.
- Post-Proof Cancellation: If the order is canceled after proofs have been billed, a refund will be issued less any incurred setup, proof, and shipping costs.
- Production Stage Cancellation: Once an order has entered the production phase, it cannot be canceled, and no refund can be issued.
To request a cancellation, please contact us as soon as possible.
Refund policy: Due to the personalized nature of custom book printing, all sales are final. Refunds will be processed according to the specific policies detailed in the Return Policy and Cancellation Policy sections. If there is an overpayment on your order due to changes in specifications or shipping costs, a refund will be issued following the order shipment. You will receive an email notification once the refund has been processed. For any questions, please contact our accounting team.
Shipping Policy: The default shipping method for printed proofs is UPS Next Day Air. The default shipping method for the main shipment(s) is UPS Ground. To change the default shipping method, contact your customer service representative (CSR). For pickup orders and orders shipped on your account, a 15-cent per book shipping and handling fee is charged.
Please let your CSR know if your shipping address is residential or commercial. In both cases, a suite/apt number must be included to ensure no additional charges are billed by UPS. Orders that incur additional UPS fees due to multiple attempted deliveries, invalid addresses, address corrections, returns, etc will be passed on to you.